Make An Appointment
- Serving Contra Costa & Alameda County
(925) 255-6352
- Serving Placer & Sacramento County (916) 510-8804
Service Areas and Office Locations
Plumbing Care Inc. operates two primary service territories covering the greater San Francisco Bay Area and the Sacramento metropolitan region. From our San Ramon office at 2415 San Ramon Valley Blvd, Suite #4365, San Ramon, CA 94583, we dispatch licensed plumbers throughout the Tri-Valley, Diablo Valley, and East Bay, including San Ramon, Dublin, Pleasanton, Livermore, Walnut Creek, Danville, Alamo, Lafayette, Orinda, Moraga, Concord, Pleasant Hill, Martinez, Castro Valley, and Hayward.
For Bay Area service, call (925) 255-6352. For Placer County and Sacramento-area service, call (916) 510-8804. Our Sacramento service territory covers Folsom, Folsom Heights, Granite Bay, Rancho Cordova, El Dorado Hills, Roseville, Rocklin, Loomis, Lincoln, Citrus Heights, Fair Oaks, Carmichael, Orangevale, and surrounding communities. Both numbers are answered by our dispatch team during business hours and route to our on-call technician outside normal hours.
Response Time and Scheduling
For non-emergency service requests submitted during business hours, we typically schedule a same-day or next-day visit depending on technician availability and the urgency of the issue. Standard appointment windows are two hours wide, and we send a text message with your technician's name and estimated arrival time when they are en route. For emergency calls involving active leaks, no hot water, sewage backups, or burst pipes, we aim to have a licensed plumber on site within 60 to 90 minutes of your call anywhere within our standard service territory.
Hours of Operation
Our office and standard service hours are Monday through Friday, 7:00 AM to 7:00 PM, and Saturday 8:00 AM to 5:00 PM. We maintain 24-hour emergency dispatch seven days a week, including Sundays and major holidays, for emergencies that cannot wait until the next business day. Emergency rates apply outside of standard service hours; we will provide a firm rate quote before any work begins so there are no surprises on your invoice.
Frequently Asked Questions
What is the fastest way to reach a Plumbing Care Inc. plumber?
The fastest way to reach us is by phone. For Bay Area service call (925) 255-6352, and for Placer County or Sacramento-area service call (916) 510-8804. Both lines are answered by a live dispatcher during business hours (Monday-Friday 7am-7pm, Saturday 8am-5pm) and route to our on-call technician outside of those hours for emergencies. The online appointment form on this page is the second-fastest option and is checked continuously during business hours.
Do you charge for service call estimates?
We provide free over-the-phone estimates for straightforward jobs where the scope is clear from your description (water heater replacement, faucet swap, garbage disposal, basic drain cleaning). For diagnostic-required jobs such as hidden leaks, sewer line issues, or recurring drain problems, a service call fee applies that covers the technician's travel and on-site diagnosis time. The service call fee is waived or applied toward the work if you proceed with the repair on the same visit. We always disclose any fee before dispatching.
How quickly can you arrive for a plumbing emergency?
For confirmed emergencies (active flooding, sewage backup into living areas, no water entering the home, no hot water with a vulnerable occupant) we target a 60 to 90 minute arrival time anywhere in our core service territory. Response times can vary slightly based on time of day, current technician load, and weather. The dispatcher will give you a realistic estimate when you call.
What information should I have ready when I call?
The most helpful information to have ready is: the service address, a brief description of the problem (what is happening, where, and how long it has been happening), whether water is actively leaking or flowing, and whether you have been able to shut off the water at the main valve or fixture stop. Photos or short videos of the issue, if you can text them after the call, also help our dispatcher prepare the technician with the right parts.
Do you provide written estimates before starting work?
Yes. After our technician diagnoses the issue on site, you receive a firm written estimate covering parts, labor, and any applicable taxes or fees. No work begins until you authorize the estimate in writing. For larger projects such as repipes, sewer line replacements, or major bathroom remodels, we provide a detailed proposal that includes scope, timeline, materials, payment schedule, warranty terms, and any required permits.